Return & Refund Policy

At SUNVIBE, Your Satisfaction is Guaranteed!
We’re committed to ensuring you love your purchase. That’s why we offer a 30-Day Try, Love, or Return Guarantee to give you peace of mind. Here’s everything you need to know about our hassle-free policies:

30-Day Try, Love, or Return Guarantee

Try our products risk-free! If you’re not completely satisfied, return your item within 30 days of purchase for a full refund.

  • Return the item in its original packaging.
  • We may request a photo before processing the return to ensure a smooth experience.
  • Shop with confidence knowing we’ve got you covered!

30-Day Warranty

All SUNVIBE products are backed by a 30-day warranty against defects.

  • If your product has a defect within 30 days, we’ll replace it or issue a refund.
  • Contact us at support@getsunvibe.com, and we’ll make it right.

Damaged Items

Received a damaged product? Let us know within 48 hours of delivery:

  • Email us at support@getsunvibe.com with a photo.
  • We’ll investigate and send you a replacement if necessary.

Non-Returnable Items

For hygiene reasons, some products, like skincare and serums, cannot be returned once shipped.

  • Not sure if your item qualifies? Contact us at support@getsunvibe.com for clarification.
  • If your item is non-returnable but you’re unsatisfied, we may offer store credit for future purchases.

Late or Missing Refunds

Haven’t received your refund yet?

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company, as processing times can vary.
  3. If you still don’t see your refund, reach out to us at support@sunvibe.com.

Exchanges

We replace defective or damaged items. To exchange your product:

  • Email us at support@getsunvibe.com, and we’ll guide you through the process.

Gifts

If your item was marked as a gift during purchase:

  • You’ll receive a gift credit for the value of the return.
  • We’ll send a gift certificate once the return is processed.

If the item wasn’t marked as a gift, any refund will be sent to the original purchaser.

How to Start Your Return

  1. Contact Us: Email support@getsunvibe.com to confirm your return eligibility.
  2. Follow Instructions: We’ll provide you with simple return instructions.

Note:

  • Customers are responsible for return shipping costs.
  • For returns valued over 90£, we recommend using a trackable shipping service or insurance to ensure safe delivery.

Need Help?

For any questions about returns, refunds, or warranties, contact us at support@getsunvibe.com. We’re here to help!