Privacy Policy
Last updated: March 29, 2025
This Privacy Policy describes how SUNVIBE ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from getsunvibe.com ("Site"), or otherwise interact with us regarding the Site (collectively, the "Services"). Under this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, site visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other necessary steps as required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you provide directly to us through our Services may include:
- Contact information, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including any information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide us with specific information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information we collect about your use
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information we collect from third parties
Finally, we may collect information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested, to fulfill our contract with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using web tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal information
- To provide products and services. We use your personal information to provide the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns or exchanges, and other features or functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing, promotional, and campaign communications via email, text message, or mail, and to show you ads for products or services. This may include using your personal information to better personalize Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraud, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our Site secure for you and other customers under Art. 6(1)(f) GDPR.
- Communication with you and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective Services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our Shopify store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor Services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you may choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and overall functionality, to not function correctly or be unavailable. Additionally, blocking cookies cannot fully prevent how we share information with third parties such as our advertising partners.
How we share personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons under this Privacy Policy. Such circumstances may include:
- With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to deliver services and advertise to you. Our business and marketing partners will use your information according to their own privacy policies.
- When you provide instructions, request it, or otherwise consent to us disclosing certain information to third parties, such as for sending products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes listed above in "How we collect and use your personal information" and "How we share personal information":
| Category | Recipient categories |
|---|---|
|
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We do not use or disclose sensitive personal information without your consent or for purposes such as inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information shared on third-party social network platforms, may also be visible to other users of the Services and/or users of these third-party platforms without limitation on use by us or by a third party. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or their owners or operators, except as noted on the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may be insecure during transfer. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request under the law.
- Right to access / know: You may have the right to request access to personal information we hold about you, including details regarding how we use and share your information.
- Right to delete: You may have the right to request that we delete personal information we hold about you.
- Right to correct: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
- Restriction of processing: You may have the right to request that we stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Complaint: You may have the right to complain about our decision if we refuse to process your request. You may do so by responding directly to our refusal.
- Managing communication preferences: We may send you marketing emails, and you can opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-marketing emails, such as account or order-related messages.
You may exercise some of these rights as indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. Under applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below, or submitting your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection authorities here.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by employees and third-party service providers and partners in these countries.
Contact Information:
support@getsunvibe.com